It's been an interesting experience for me. I head up the Technology & Digital department at Auckland Museum and I first raised my eyebrow back in September last year when I was about to start... I was asked by my ICT manager whether I wanted a laptop or a desktop... I was like "wtf, who still buys business desktops in 2019?!?". I've been a highly mobile worker since I joined Vodafone at the beginning of 2003 and really didn't think there was another way.
So, after asking for a laptop and fighting to NOT get a desk phone and extension I started (seriously, who really needs more than one phone or number in their life unless they work in a call centre?). As I was shown around the building (f'ing awesome what's behind the walls BTW) I had to ask... "so many desktops and desk phones, what's the laptop penetration?" Answer: less than 15%. Me: 🤨 "Why?" Answer: we don't need to be mobile...
3 weeks after I started we needed to move 100 people out of the Museum into a new, open plan office urgently. This was not anything that had been on the radar before but circumstances at the Museum building itself changed dramatically. First site visit to new site (new Mercury building on Broadway) with me and my ICT manager... lift false floor, almost no structured cabling. Modern office designed for WiFi access and mobile phones. $60k of structured cabling, and 2 weeks of delay later, we can move down 80+ desktops and desk phones... (edit: that was for electrical too, we only had a few cable loops and no outlets).
And I thought that was a bitch. Then we had a pandemic. At 11am last Sunday we had no mass remote access solution for staff. By CoB today we've enabled 100 prioritised remote workers in 2 waves and are commencing a 3rd wave next week. 10 days ago we had remote access capacity for only ~20 concurrent users. We have 300 people working in some capacity offsite now.
My history is in telecommunications and broadcasting, my boss said to me before I joined the Museum "I'm concerned about keeping you busy and engaged"... no concerns so far!