Bought a black leather Motorsport trim of TradeMe a while back and had a weekend in Auckland with a view of getting it fitted yesterday... (Bought and fitted at same place)
... That was EASILY the biggest waste of $2000 and a day EVER! (Paid $1500 for trim)
We were told headlining and seats would take 2 people around 2 hours to complete. We were happy enough with that, still a lot but $320 to see it done right was worth paying. After being quoted 8-10 hours to do the lot we said we would like to save costs and I would do door cards etc.
We left the car at 9:30 and were told they would ring in a couple of hours when it was done... At 12:30 (3 hours in) we hadn't heard anything so we thought we would just swing by. We were told that a few of the brackets in the headliner were different so they needed to be swapped over but that's all good as nobody was to know and that it would be about another hour. (Seats were 'IN' at this point but I raised concern about time/cost accumulating, I was told not to worry) so away we went for another hour and sure enough we received a call at 1:15 saying it was done and to come back in 15-30 minutes. We got back to the garage at 1:30 and the owner said that he hadn't seen a 1 series with manual seats before and the leather is electric and it had taken longer.... Twice as long as he told us at 9:30 when we dropped the car off. He wanted to charge us 8 hours labour at $640... I stayed calm and had a discussion with him about the fact he hadn't communicated the fact the the labour bill would DOUBLE throughout the day and we were clear at 9:30 when leaving the car that we didn't want to pay $640-$800 for 8-10 hours work. He lost it giving it a 'f**k sake' this and a 'f**k sake' that... Again I remained calm and told him I was trying to have a conversation with him and he wasn't helping ...
Anyway...that got us nowhere....
That's not the worst of it though... EVERYTHING they have done is damaged or doesn't work!!!
â¢The headliner is ripped and sagging.
•The front interior light stayed on constantly (we had to tape over it to stop it distracting me while driving 8 hours back to Wellington then remove the bulb once home to avoid draining the battery)
•The centre interior light didn't work with the switches - when you touched it or hit a bump it flickered (had to remove this on the way home to avoid distraction)
•Neither of the lights in the vanity mirrors work anymore.
•My seat (drivers seat) DOESN'T MOVE at all!!! They didn't wire the seat module up as we were doing it 'on a budget' in the owners words. (We were never given an option of have module wired at XX cost so trim is functional) They ran power to it to put it in position for me to drive!
•As the module isn't wired up the passenger airbag won't work as passenger occupancy sensor takes a signal from the module (in the end I was so over it I told them I would just have to take the car and the risk of airbags not working... With a 7 month pregnant partner! Not my greatest decision but a rock and hard place come to mind)
•Airbag and seatbelt lights on the dash as can't reset without wiring and coding the module!
Overall really really unhappy, disappointed and angry at the whole thing... Had he communicated that the swap was complex but he needed more time to make it right I could have paid to have the module wired etc
So now we have a horribly mis-match interior with nothing working when we gave them the car with a matching trim with full functionality.
Had he rang when he realised the seats were difficult and needed wiring etc we could have decided to either hold off and leave the grey trim in or come to an arrangement then and there to fit the lot....
The owner has offered support to get the rest of the work done (wiring diagrams etc.) but not easy doing it remotely 8 hours down the road... looks like more money to get it sorted.
I haven't even looked at the condition of the door cards that are currently still in the boot...
Not naming the place on here. As that's not right in my opinion, just wanted to share my experience and provide context so hopefully people in Welly can help provide solutions. I will send the owner an email outlining my concerns and disappointment privately (not necessarily looking for compensation but certainly acknowledgement of poor communication/service yesterday) I will look to get it sorted down here ASAP.
Anybody know a place in Wellington that will wire and code the drivers seat module or even somebody who could help me wire it?!?
Thanks
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