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Ordered some parts for my parents from FCP Euro which totaled $500 NZD. Days later get contacted by UPS about paying the expected customs charges which are a crazy $140 ( $75 GST,  $60 odd for custom clearance fee and the rest for admin fee)

I haven't been hit with GST etc for ages but GST was always the bulk of the charge, so either UPS or NZ customs are out to make you pay

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On 4/4/2018 at 5:28 PM, gjm said:

OK. By adding more things to my order, I was able to reduce the shipping cost. (My brain hurts trying to work that out.)

So, all paid, package consolidated, shipped out of the UK, into Auckland airport and... That's it. 6 days (so far) 'Held for clearance'.
Whatever you do when ordering something from overseas, don't make it time-sensitive, and don't pay extra for expedited delivery. NZ Customs will not be hurried.

 

it's pretty simple.  or at least it has been for me, recently.  When I get a notification from the tracker that says 'held in customs' I call immediately.  Eventually I get put through to the Brokerage section. there's usually a bit of to-and-fro while they accept their calculations are wrong.  Then I pay visa credit card, and it gets underway.  Usually this is done within a business day.

HTH.

Or, just use FedEx.  They're absolutely awesome.

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12 hours ago, Olaf said:

it's pretty simple.  or at least it has been for me, recently.  When I get a notification from the tracker that says 'held in customs' I call immediately.  Eventually I get put through to the Brokerage section. there's usually a bit of to-and-fro while they accept their calculations are wrong.  Then I pay visa credit card, and it gets underway.  Usually this is done within a business day.

That's part of the frustration - there shouldn't be any fees, duties or similar requiring paying. The total value including all shipping and insurance is well under $300.

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26 minutes ago, gjm said:

That's part of the frustration - there shouldn't be any fees, duties or similar requiring paying. The total value including all shipping and insurance is well under $300.

Finally Customs have released it! Out for delivery with the courier today.

Or not...

Because I live in a RD area, couriers don't deliver to private addresses, so I arranged to have the parcel delivered to the agent in the village. (A lot of people do this.)
And...

The agent is closed on Saturdays.

FFS !!!  :angry: :angry: :angry:

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Talk to your friendly local Rural Post driver, G. Mine is happy to leave everything I get from overseas on my porch, and I also have an "authority to leave" or whatever it is so I don't sign for anything either (could bite me if I ever need insurance)

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I ALWAYS use FedEx. they call you within 12 hours of your parcel being picked up in Berlin/California, so you have paid your clearance before it even hits New Zealand.

USPS is just another state owned lethargic company, that feeds into NZ Post, probably the worst freight company in NZ. UPS is marginally better (delivered by Flyways in the Wellington region, but not sure if thats nationwide), but still won't call you till it arrives at the border.

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This is the (hopefully) back-end of a saga of using NZ Post's YouShop service which has the benefit of being able to consolidate multiple packages from different sources before shipping on to NZ. It's probably fine if you're in no hurry, but they will always use national carriers.
(NZ Post = Royal Mail = USPS, etc)

Our local delivery driver does sign for stuff, provided it fits in the box at the end of the drive. She's not too keen on leaving her van, though.

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ordered parts from FCP Easter,  dropped at my front door today . Cant rant highly enough about system.

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On 4/7/2018 at 10:44 PM, gjm said:

This is the (hopefully) back-end of a saga of using NZ Post's YouShop service which has the benefit of being able to consolidate multiple packages from different sources before shipping on to NZ. It's probably fine if you're in no hurry, but they will always use national carriers.
(NZ Post = Royal Mail = USPS, etc)

Our local delivery driver does sign for stuff, provided it fits in the box at the end of the drive. She's not too keen on leaving her van, though.

So... The courier tried to deliver... At 06.36 this morning, an hour before business opens. :rolleyes:
I've got the box here. Not sure I dare open it... (It wasn't opened for inspection by customs, so just wtf were they doing with it for 8 days?)

1 hour ago, richard said:

ordered parts from FCP Easter,  dropped at my front door today . Cant rant highly enough about system.

Harrumph. (And other polite noises.)

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On 4/7/2018 at 10:44 PM, gjm said:

This is the (hopefully) back-end of a saga of using NZ Post's YouShop service which has the benefit of being able to consolidate multiple packages from different sources before shipping on to NZ. It's probably fine if you're in no hurry, but they will always use national carriers.
(NZ Post = Royal Mail = USPS, etc)

with MyUS.com, YOU CHOOSE your carrier!  

I ordered from FCP on Weds evening last week, parts arrived at my doorstep this morning.  W00t.

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1 hour ago, Olaf said:

with MyUS.com, YOU CHOOSE your carrier!  

I ordered from FCP on Weds evening last week, parts arrived at my doorstep this morning.  W00t.

Do they consolidate multiple items from different vendors?

 

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9 hours ago, gjm said:

Do they consolidate multiple items from different vendors?

 

Yes, they do consolidation.  they do re-packaging.  they wont split an incoming  shipment.  You have excellent control through the web portal or the phone app.  basically they everything that you shop does, more and better.  

You choose your carrier... I get option on two versions of FedEx, DHL, two versions of UPS, and "Budget" (no consolidation, 7-14 days).  DHL is only one doing batteries now.

You get your own address.  All the carriers deliver there.  It's in Florida.  I find that using FedEx I get it here in 4 days, as long as I press 'send' before Thursday US time.  Unless they're really busy.

Look here: https://www.myus.com/benefits/

Buy here:  https://www.myus.com/welcome/visa/ - this way you get:

• Set-up fee waived (US$20 value)

• 2-year free Premium membership (US$120 value)

• Save 25% on shipping for first month

• Save 20% on future shipments

• Personal Shopper service can make purchases for you

premium gives you 30 days no-charge storage.  Then they just charge you a per-day, per package rate. Theyve always packged well - "the right amount".

Hey, I'm not here to sell you.  You just seem traumatised from You Shop. There are other, service-oriented offerings. B)

HTH.

Edited by Olaf
more info.
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The F*&(^Kng bolt at the top of the (&(*)& box into the )*&(#(^ head of N52, who put that there! Need 12 foot long tweezers. 

Deep breaths.

 

 

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24 minutes ago, Jacko said:

The F*&(^Kng bolt at the top of the (&(*)& box into the )*&(#(^ head of N52, who put that there! Need 12 foot long tweezers. 

Deep breaths.

Much humour.

I've been working on a Land Rover the last couple of days. Whose idea was it to use a slot-head screw on one side, and a nut on the other, necessitating 2m long arms so you can actually get to both sides?
Haven't these people heard of captive nuts?

Edited by gjm

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3 hours ago, gjm said:

Much humour.

I've been working on a Land Rover the last couple of days. Whose idea was it to use a slot-head screw on one side, and a nut on the other, necessitating 2m long arms so you can actually get to both sides?
Haven't these people heard of captive nuts?

My favourites were the inner guard bolts... British “engineering”...

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30 minutes ago, eliongater said:

My favourites were the inner guard bolts... British “engineering”...

Yesterday it was the c-clips used to secure bundles of wires. One every 6 inches or so it seems... Great fun when they're on the firewall: slot head screw on the inside of the vehicle in the top of the footwell of the bulkhead, and a nut in the engine bay!

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Mazda6 requires you to go thru the wheel arch liner to replace the low beam bulb :blink:

Edited by Young Thrash Driver
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16 hours ago, gjm said:

Great fun when they're on the firewall: slot head screw on the inside of the vehicle in the top of the footwell of the bulkhead, and a nut in the engine bay!

Blame it on the trade unions, make a one man job a two man job! And then wonder why the company is in financial strife..

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On 4/10/2018 at 5:24 AM, Olaf said:

Hey, I'm not here to sell you.  You just seem traumatised from You Shop. There are other, service-oriented offerings. B)

Most of the trauma has come at the hands of an inept and slow customs "service" who sat on my parcel for 8 days, yet did absolutely nothing with it!

YouShop hardly covered themselves in glory, but using MyUS for stuff bought in the UK would have presented its own challenges! ;)

(I know - don't shop in Europe...)

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On 10/04/2018 at 4:17 PM, gjm said:

Much humour.

I've been working on a Land Rover the last couple of days. Whose idea was it to use a slot-head screw on one side, and a nut on the other, necessitating 2m long arms so you can actually get to both sides?
Haven't these people heard of captive nuts?

That has been a pom trait from the year dot. British Leyland comes to mind...

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17 hours ago, Young Thrash Driver said:

Mazda6 requires you to go thru the wheel arch liner to replace the low beam bulb :blink:

So do some Toyota's. One Honda Stream requires removing the whole front & the lights!

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10 hours ago, gjm said:

Most of the trauma has come at the hands of an inept and slow customs "service" who sat on my parcel for 8 days, yet did absolutely nothing with it!

As was explained to me one time...

Sometimes the "paperwork" is started before the physical item actually arrives in the country, so it can LOOK like its at customs, when it hasn't actually arrived in NZ yet. So it can say "held for clearance", but they then wait four days for it to get to them. They can do duty/GST calculations if the paperwork is sent ahead/is believable, but won't clear it entirely, until it physically arrives and can be x-ray, sniffed for lollies drugs etc.

 

Who knows... might be true :lol:

Edited by Allanw

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46 minutes ago, Allanw said:

As was explained to me one time...

Sometimes the "paperwork" is started before the physical item actually arrives in the country, so it can LOOK like its at customs, when it hasn't actually arrived in NZ yet. So it can say "held for clearance", but they then wait four days for it to get to them. They can do duty/GST calculations if the paperwork is sent ahead/is believable, but won't clear it entirely, until it physically arrives and can be x-ray, sniffed for lollies drugs etc.

 

Who knows... might be true :lol:

Not this time.
My tracking showed UK departure, NZ arrival, and H e l d  f o r  c u  s   t    o     m      s... .  .   .   .    .     .
For 8 days. :angry:

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9 hours ago, gjm said:

Not this time.
My tracking showed UK departure, NZ arrival, and H e l d  f o r  c u  s   t    o     m      s... .  .   .   .    .     .
For 8 days. :angry:

maybe the packer had a big line of coke before packing,  and it set the dogs into a frenzy.

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F1 - Chinese GP

"Sebastian Vettel has questioned the timing of the Formula 1 safety car period that compromised his race in China."

Is this the same guy who had no hope of winning in Melbourne until a very lucky safety car period allowed him to pit and leap-frog Hamilton into the lead?

Live by the sword. Die by the sword.
Suck it up, buttercup.

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