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wrs

Fenix Radiator Failure

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A few days ago the Fenix Race1180 radiator I put in when installing a new engine around August 2016 started to leak from some of the cores where they connect to the tanks. Reading some of the other topics here it appears I shouldn't be surprised.

The frustrating thing is the total lack of response from Fenix. I emailed them twice last week from the contact info on their website. After 5 days of no reply I called them only to be told the email address I used was an old one and not checked anymore. Sorry, guys, why is your main contact email not up-to-date on your website? I was told they'd found the emails and would respond first thing this morning. No surprise, I didn't have any email or phone contact today... I've written Fenix support off as useless and their products appear to be somewhat sub-standard.

Since Fenix appears to currently have a pretty bad reputation and because they haven't bothered to contact me for nearly a week I purchased a replacement radiator from Silverdale Radiators which arrived overnight (Fastways screwed up and I had to get it from the depot). It's now installed so hopefully no more issues. I went with a BMW04 model. Longer term (and if the BMW04 doesn't provide enough cooling) I'll consider the Mishimoto MMRAD-E36-92X but at over $900 it will be a last resort.

The Fenix radiator appears to have actually failed due to a manufacturing fault. There is no corrosion internally and all the core tubes look like new with none of the telltale signs of thinning out due to corrosion. The inside of the radiator is as clean as new.

I'm sharing my experience in case it's helpful to anyone else considering Fenix for their cooling solution.

Edited by wrs

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yea its pretty well known by now that fenix radiators are just poor products but marketed in a way that suggests otherwise.

lack of support is a pretty clear evidence of dont care after its sold mentality imo.

silverdale radiators seems to be all good and a good alternative to buying genuine or OEM as shipping sometimes kills it for big items to come from overseas.

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Im sure i read on here one of the members used to work there and said not to buy them. 

  • Haha 1

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I made mention to one of the guys there, basically it's out of warranty so not much to be done as far as they are concerned. 

 

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A radiator should last more than 2.5 years so the warranty period doesn't matter, you're covered by the CGA.

If they don't respond file a small claims dispute for the value of the radiator, you should get a court order for a refund.

 

  • Like 1

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Yea, avoid fenix - especially when a failure in the cooling system can cost you alot more damage to other things if not noticed in time.

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I was offered a free alloy one I designed to go in my Soarer...

I opted for a plastic alloy Koyorad instead :lol:

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