Hi again Matt, I'm glad you are hearing what I've already told you from a totally independent source (hotwire). I bet it doesn't stop you continuing to use your IT skills to try & disrupt my websales though!?!
As my web feedback suggests, I sell what I advertise, unlike our Russian friends already mentioned in this thread...
It is not my responsibility to research what update a Japanese "Grey" import requires, I didn't even know it was a Japanese vehicle till you complained that the update didn't work. It then took me several emails & a photo of your GPS computer before I discovered it was an imported vehicle!
My website clearly states:
These are the current version's as supplied with new cars sold within Australia & New Zealand
FYI, The clue is in the fact that the word JAPAN is not in the description...!
As for the new FB page listing customer issues, I do not share private/personal info & it's there to help steer others from making the same mistakes all over again. I try to work with all my customers & see the purchase through to a satisfactory conclusion. However my support/sympathy is quickly removed when I meet a client with such a belligerent & entitled attitude after making a mistake, you know you never even admitted the mistake was caused by you not bothering to read the description, you still act as though I should've listed what countries it won't work for even though I only sell in AUS & NZ.
My apologies you feel this way, hopefully someday you'll see what has happened in a different light...