QuickSilver 0 Report post Posted November 13, 2009 Just been at work, didn't think to post the results here. However work is running a telecom adsl2+ connection, and when the bandwidth runs out, the speeds drop back to 56k. Speed test recorded 0.06mbps down. Ping test reported a 35ms ping within NZ. 89 to Sydney, and 199 to Canada!!!!!!!! ON A 56K SPEED CONNECTION!!!!! I have had a reply from Orcon. They have created a fault ticket and have said this would be something to do over the phone. The email I received was actually quite helpful and I will be calling that specific person back on monday. Quote Share this post Link to post Share on other sites
QuickSilver 0 Report post Posted November 16, 2009 (edited) Update: I have done a DIY on that phone jack. I over estimated the damage by sky, they had physically broken the jack but the wiring was still there and intact. I've fixed that and am now using this jack. As you can see, I am getting almost twice the speed I was before (win!) However... my pings haven't changed a single bit. This is PING from the states, it hasn't improved at all! Not one bit. Even with a giant increase in speeds! Infact some of these pings are worse than before.. how can I get a better ping to Japan than to AUS?! UK Japan AUS NZ Sorry for the novel, I guess this is a good way to document progress also, and maybe informative to those of you who have similar problems. (If you do) Hooray for increasing speeds... epic fail for ping. Edited November 16, 2009 by QuickSilver Quote Share this post Link to post Share on other sites
DRTDVL 0 Report post Posted November 16, 2009 well do you have wire and maintenance on your line? Time to call them in, i'd also be talking to sky about it... Quote Share this post Link to post Share on other sites
QuickSilver 0 Report post Posted November 16, 2009 I don't know how to find out about wire and maintenance. First time renting a house. We don't have a land line as mentioned above, so I don't know if its included with our orcon package? I've held off talking to sky for the moment. One thing I hate is having two different companies trying to work on the same problem at different times. They'll get in each others way. I'm trying to get Orcon to help solve the ping issues and then I'll have sky come and fix the physical damage to the phone jack. Quote Share this post Link to post Share on other sites
Jamez 2147483647 Report post Posted November 16, 2009 since your national ping is fine, I would say your international ping has nothing to do with your home but the exchange its plugged into aka its Orcons fault not yours One thing that might help is if you get your port reset, it has helpedme in the past when I have had ping issues while gaming. Hampton downs Fiber internet gets 110 ping to america and 0 ping national, droooooooooooooooooooool Quote Share this post Link to post Share on other sites
QuickSilver 0 Report post Posted November 16, 2009 (edited) I'm hoping your right. I can currently play with the 10 - 12 people who game in NZ, YES! Speeds getting better still? router reads 12895kbps. Newly fixed jack getting much better speeds. Edited November 16, 2009 by QuickSilver Quote Share this post Link to post Share on other sites
QuickSilver 0 Report post Posted November 16, 2009 (edited) Just got off the phone to Orcon. Port reset and interleaving switched off. NZ Ping. Aus ping. US Ping. Swiss ping. And finally, speed test. (very) Slight drop in speeds, however I think this is because of the time of day, peak time for usage, as my router is reporting at over 12+mbps so I am quite happy with these improvements. Considering that I was getting the same ping in AUS as I am now getting in Europe, I am now confident I can play all over the world, as I was able to play without getting kicked out of every server in AUS this ping will suffice. It's not light speed but its MUCH MUCH better! Quite happy. Overall I'm giving a big thumbs up to Orcon, they really did their best to help me out with my issue and were friendly about it. None of "that's just how it is" bull sh*t that I've had with other ISP's. Now I will keep an eye on my connection for stability, as this is the only draw back of switching off Interleaving, or so I am told by Orcon. They will call me back and ask me how my line is. Edited November 16, 2009 by QuickSilver Quote Share this post Link to post Share on other sites
antil33t 90 Report post Posted November 16, 2009 What games are you playing? maybe I can make the 13th person in NZ Quote Share this post Link to post Share on other sites
QuickSilver 0 Report post Posted November 17, 2009 (edited) Used to play lots, but due to the ping issues have stopped. Would like to start playing metal gear online again, however I just had a game on it now, and even though pings are good their still not good enough for MGO. Still in the red! Edited November 17, 2009 by QuickSilver Quote Share this post Link to post Share on other sites
QuickSilver 0 Report post Posted November 22, 2009 (edited) Further update. The saga continues. I have now resolved the issue with the ping. My ping is now fairly good all over the world except in Europe. I have since learned that Orcon are using asianet as their fibre obtic carrier and they are having constant issues with them (with lines to Europe). According to the technician they are currently working on moving to a different carrier. The problem with the speeds goes on. My speeds have gone right back down to 5.35MB/S down. My busted phone jack, which was fixed by me, worked for a short time at brilliant speeds. Then slowed down to abismal speeds ( 1 - 2 ) and then stopped working entirely. This jack can't even pick up an ADSL signal anymore. I have added line insurance and maintenance to my bill, and soon a chorus techy will be out to sort these jacks out. One of the many tests I ran was to use a different router. I used my parents shitty old D-link, which I bought for their house almost 2 years ago. It was one of the first to offer ADSL2+ connections. Plugged this into the jack giving me 5.35mbps down, and voila, back up to 8 - 9 mbps straight away. Plugged back in the Orcon homehub (Siemens gigaset) and the speeds slowed right back down. New router was in my hands within 24 hours (damn fast!) Plugged it in. No change.... So this is where I am at now, the technician is speaking with the line engineers (or what ever their called) and I am getting a call back on monday, they will set up a 24 hour monitor on my line to see what's going on. Their also looking if there are any special settings that need to be entered into the Siemens to get it functioning correctly on my line. Why the hell did a dlink get good speeds?! So far Orcon have gone out of their way to keep me as a customer, being very helpful and calling me at every step to keep me informed of any changes. Edited November 22, 2009 by QuickSilver Quote Share this post Link to post Share on other sites
Creaver 55 Report post Posted November 22, 2009 I work for VisionStream (service company employed by Chorus who send the techs out). PM me your address (as you dont have a phone number) and I can follow this up if you'd like. Orcon is a very round about way of getting updates as they contact telecom wholesale, then telecom contact us. Cheers, Ian. Quote Share this post Link to post Share on other sites
