Removing negative AI Overview

[liv b 0]

Can this be removed - it is being pulled from this opinion and generating a negative AI Overview

✨ AI Overview

Reviews for "Mag and Turbo" in Palmerston North are generally negative, with many customers complaining about poor customer service, high-pressure sales tactics, and concerns regarding the quality of their products, particularly when it comes to wheel and tire packages; some even advise against purchasing anything from them due to these issues.

Key points from reviews:

Sales pressure: Several customers mention feeling pressured into buying products, with salespeople aggressively pushing for higher-priced options.

Customer service issues: Complaints about poor communication, lack of follow-up, and difficulty resolving issues after purchase.

Quality concerns: Some customers express doubts about the quality of wheels and tires sold by Mag and Turbo, particularly regarding durability and alignment.

Finance focus: A common criticism is that Mag and Turbo prioritize pushing financing options over providing quality products and customer service.

[deedub 74]

1 hour ago, liv b said:

 

Can this be removed - it is being pulled from this opinion and generating a negative AI Overview

✨ AI Overview

Reviews for "Mag and Turbo" in Palmerston North are generally negative, with many customers complaining about poor customer service, high-pressure sales tactics, and concerns regarding the quality of their products, particularly when it comes to wheel and tire packages; some even advise against purchasing anything from them due to these issues.

Key points from reviews:

Sales pressure: Several customers mention feeling pressured into buying products, with salespeople aggressively pushing for higher-priced options.

Customer service issues: Complaints about poor communication, lack of follow-up, and difficulty resolving issues after purchase.

Quality concerns: Some customers express doubts about the quality of wheels and tires sold by Mag and Turbo, particularly regarding durability and alignment.

Finance focus: A common criticism is that Mag and Turbo prioritize pushing financing options over providing quality products and customer service.

I don't use google at all so can't speak for its AI (assuming that's google). But with other search engines the AI will usually provide links to where it got the source information from that it used to generate the overview.

If the opinions are honest and from real experience then it doesn't seem reasonable to remove them for the sake of AI. There should be links for people to validate the source information and form their own opinion. 

But I can see how it would suck to see something like that as a business showing up from AI. Especially if that experience came from a specific shop.

[deedub 74]

Looking at the original thread. It looks like the AI latched on to 2 comments and then made some generalised statements like "...with many customers complaining about...".

Were other forums/reviews saying the same thing? Or is the AI actually using a couple comments (and one in particular) from this forum thread to decide that "many customers" have complained?

Your screenshot only shows part of the screen. Were other sources referenced?

Edited Monday at 11:39 PM by deedub