A word of warning

[oscar90 0]

just a word of warning for the CHCH guys looking for a indepedant specialist

This place B.M.W Service Centre - 45 Brisbane ST, Waltham, has the WORST customer service ever

I orginised to get my car, 1999 E39 528i, serviced there for its warranty service, got there this morning, went in, and no joke 40 seconds later the convo went

Mechanic- "know much about these cars?"

Me- " nah not too much"

Mechanic- " yeah they're peices of sh*t" < No lies, exact words

Thats ok, not too happy but a family member reccommended him and said he was abit rough and brash, i thought sweet thats ok, his opinion

Get inside and ask what grade oil he uses

Mechanic- "any oil" (thinking hes a know it all C*NT by now)

Me- "could you use 10w40 please?"

Mechanic- "Nah, any oil will be fine"

Me- "well my E30 and E36 at home run on it so if you could use it it'd be good, if it ever needs topping up i'll have oil to do it with"

Mechanic avoids it and asks me to fill out a form

Then on the way home i think sh*t i better check the RUDE bugger is going to put 10w40 and my fone was low on battery so I sent a text to the old lady to ring him and check

She got the whole its a peice of sh*t story and i've been dealing with BMWs for 25 years

She asks why?

Mechanic: "oh the milage its gonna cost your son heaps to fix in the future"

Mum: "whys it going to cost heaps what exactly is going to go wrong?"

Mechanic: "It's the milage and they're sh*t cars i've been doing this for 25 years" (cant state anything just keeps saying they're sh*t cars)

got all that bullshit out of the way and he said

"Right i'll do 10w40 but the price goes up $20". so thats fine.

Then he decided

"Nah, come pick the car up, I dont wanna service it, it's going to be too hard, too much work"

Im back at mums work by now and I said fine, would rather burn my money than give it to this useless tit.

Get there and hes still going on how the milage is a problem and E39's are sh*t, at this stage im getting pissed so I walk upto him and say

"what exactly is going to go wrong in your eyes then?"

get the "sh*t car, 25 years" crap again, I give up.

Then hes says you's seem like the sort that will bring the car back if theres a problem and blame it on me etc

I said "well yeah I would have if you put the wrong oil in. but otherwise we would have rung and sorted it out. why else do I pay people. If you do the work it's your responsability if something goes wrong because of it. If the Aircon stops working im not gonna blame you am I? because you havnt worked on it!, but if the engine starts leaking oil at the filter or sump plug the day after its serviced you'd bring it back because thats where you've worked, im not unreasonable!"

after this I walk out and take my car, because the guy has no people skills obviously, and its just not worth the bullshite

I then went to "Elite Auto electronics" 451 St Asaph Street, as Kevin Burt couldn't fit me in and his prices were extreme and I need the car serviced this week

I had the car scanned there awhile back as the airbag light was on so knew they were alright!, and the guys attitude was just amazing, easy to deal with, nothing was a problem, fitted me in today even! I used to take my E36 there also, He is a warranty approved servicer and I highly reccommend him from the previous little jobs he's done for me and i'm SURE the service will be excellent today also.

We NEED a Botany Motor Works / Glenn down here! if you ever decide to expand Glenn ring me! haha id love to help with getting a reputable BMW specialist with good customer service down here!

until then i'll keep using Elite Auto electronics!

End Rant.

[Braeden320 0]

Shouldn't have left your car there after the first discussion, I wouldn't have.

[twisted 45]

God that's appalling. Really, really bad.

Makes me appreciate my local BMW guy even more.

[oscar90 0]

It crossed my mind! but the car was ment to be serviced 1200kms ago, so needed to be done asap. My Aunite had said he's abit rude etc and shes used him for awhile so I took a chance. ended up getting it back 40mins later so yeah, sh*t happens

[JaseNZ 53]

Mate you have had the same sort of experience as me but i was not going to say anything about him, Until now that you have bought it up. After i got my solid ball joints and cabs i went to bmw main dealer and kevin to get prices, Both quoted $250 to install.

I then tried 45 Brisbane ST this is how it went.

Drove in and got out of car , Guy was leaning against wall, i went up to him and he said "Yeah what do you want" in a shitty tone, So i said i had these parts that i would like installed. His reply - "Piss off i don't do that".

So i just said "hahahahahahahah i can see you get alot of work you dickhead" and got in my car and drove away.

I have since found this brilliant guy Brian of impwerks , Not only did did he put my ball joints and cab's in while i waited (and helped cause i wanted to) but cost was just over $100 (he had the proper kit to swap everything out).

He's at 22c Maunsell St and this guy knows his stuff and he also has and absolute mint E30 //M325 that he had bought brand new ($45k) sitting in the garage (trying to con him in to selling it to me). He's great to talk to and nothing is a problem.

[antil33t 90]

WTF a BMW Service Center should like all BMW's.

European Auto Services down here are pretty damn good, Always had straight up service with them, no BS.

(Being told your car is sh*t, is pretty BS and the mechanic should just learn to hold his tounge)

[bravo 35]

Hi Andrew,

I'm disappointed to hear you got some bad service. The problem we have with name and shame is that it only ever tells one side of the story.

Whilst I don't doubt your story, I'm going to close this now before some of our immature members turn this into something really negative.

[OLLIE 26]

We NEED a Botany Motor Works / Glenn down here! if you ever decide to expand Glenn ring me! haha id love to help with getting a reputable BMW specialist with good customer service down here!

P.S. I'm talking with a few places in chch, dunedin & wellington to try and get them on board here ... Hopefully something will come of it early this year.