Fuel pump

[sp8s 1]

[/begin rant]

Last Monday on my way to work my car had a couple of times where it cut out but picked up again. Thought that was strange but hey its still going so went to work. Just before I finished for the night I went to move car from round back of factory to the front so I had less distance to walk when work finished.

Car wouldn't start. Shite I thought. Remembered I had road side assistance so rang them and they sent someone around to check it out. Now being a BMW he needed a scanner to see what the problem was so arranged for them to get it towed to their workshop to scan and replace the sensor as he thought that was what was wrong.

Tuesday. I rang and was told it was the petrol pump and a new one was ordered. Cost $500 but could get a second hand one for $199. Ok so it will be going next day yeah?

Wednesday. Did a personal appearance this time to make sure car was going to be ready for me to go to work. No wrong pump !!!!!!!! Not enough information sent to company that had the pump. What a joke.

Thursday. Another visit to the shop to see what was going on and guess what, Nothing, that's what. Was told they have ordered another pump and will be there in the morning so I will have car back for the weekend.

Today. Went down for another visit. The pump is in Invercargill (sent from Christchurch) - Car is in Timaru - No use to me down there. Cant get till Monday.

Jeez I cant tell you how disappointed I am with this company. Last time I used this company they stuffed me around as well. Last time I took the car for a scan to see why the idle was rough. Was told it was the oxy sensor and need a new one. Ok I thought they know what they are doing so yeah order and fit. It still idled rough after fitting the sensor. Took it somewhere else and within 2 minutes was told its the crankcase valve. Yeah it was and the car idled nice after fitting.

Now I am stuck with no car for a week, luckily I have use of the Wife's car but it is putting her out cos she works as well. She has had to get a ride to work so I can use her car. Now its the weekend, have heaps to do and the Wife needs her car for work leaving me with no way to get out to do the things I had organised.

[/end rant]

What have I learned. Get scanning software and cables etc and do it myself.

[*Glenn* 854]

Have you forgotten we have phones up here in Auckland as well...even I own one, try ringing me next time

[HELLBM 1557]

Correct pump from HELLBM $120 including post /Package.

maybe next time.

regards Ray

[Wom 0]

This is why I love going to Page European, the guys there will take the car, suss out the issue and call you straight away to discuss the situation.

They will give you an estimated time frame for the repair and if it's not going to be ready they will call to let you know. They will also call you if there's any trouble with parts delivery or if they have trouble sussing out the issue and need to spend more time on it before starting to repair it.

And they washed my car for me no extra charge ... guess I'm becoming a prefered customer ... the warranty company has sure given them plenty of money over the last couple of years LOL

It was the complete opposite for the panel beater and the auto transmission specialists that have worked on my car. If I was paying for those repairs I would have taken the car elsewhere.

Just because they're tradesmen doesn't mean that they don't need to have customer service skills.

[antil33t 90]

I diddn't think people in Timaru knew what BMW's were... just old fords and holdens

Bad luck dude! hopefully you sort out the problem!

[Docile 64]

"Tuesday. I rang and was told it was the petrol pump and a new one was ordered. Cost $500 but could get a second hand one for $199. Ok so it will be going next day yeah? "

lol.. they sourced out the pump before getting an OK from the customer LOL... bad practice IMO

bought my one when it went dud new $188

[sp8s 1]

Have you forgotten we have phones up here in Auckland as well...even I own one, try ringing me next time

I would have if I wasn't told it was a simple cam sensor and as I dont have the scanning gear to check it I trusted the company that was called out by road "side rescue". But now I know. Will be getting some sort of scanning software very soon.

Correct pump from HELLBM $120 including post /Package.

maybe next time.

regards Ray

May still be a chance as the "new" fuel pump is in Invercargill so dont know if its the right one yet. If its still wrong I will be getting the car towed home and do it myself.

I diddn't think people in Timaru knew what BMW's were... just old fords and holdens

Mate I think Timaru is becoming the BMW 318Ti capital of New Zealand. I have seen at least a dozen of them in town and all of them different.

The worst thing is the brand new fuel pump was in the shop 3 hours after ordering. Of course it went back

[*Glenn* 854]

Are they sure it is the pump ? Its quite common for the wires to break between the pump and housing body. Sometimes the wires will break inside the plastic sheathing. Check contunuity between the pump and housing terminals with an ohmn meter. We quite often have to replace these wires for the pump & sender unit. If one breaks... we always replace them all... just a thought... might save you a few $$$

[sp8s 1]

Thanks Glenn

Will keep that in mind when I go back on Monday.

I got a feeling that the person (I wont call him a mechanic) was not very happy working on my car because he told the supplier that my car was an "old" BMW. The supplier asked if it was an E30 and he said yeah one of those old things. Yup its true I was told straight from the workshop foreman

Dont know if I can really trust anyone that works there.

Will really be interesting on Monday coz if it aint fixed its being towed home so I can fix.

Well I am pretty handy with a spanner

[Docile 64]

wtf old bmw... lol that's very specific

get them to tow it to your house for free

installing a fuel pump in the e36 is easy as eating a thermo nuclear pie..