Experiences with BMW International Warranty

[WarNox 1]

Hi,

Just wondering what people's experiences have been with claiming warranty on their imported BMWs?

I find the concept of "the customer pays for it, BMW reimburses whatever they see fit", a bit of a nonsense as there are no guarantees up front but it is what it is. I would just like to know if other people have been reimbursed for the total cost of the job (parts and labor)?

I've got 2 issues with my 2018 F31; One is just a failed wire in the rear screen demister, not a biggie but would like it fixed. The other is more complex to diagnose, where the touch screen/iDrive system sometimes just clicks around on it's own (ghosting), usually on hot days. BMW tried diagnosing issue two and did a software update on all the components in the car (~$400 later...) but next steps would be more diagnosis and replacing parts, which I imaging would get rather expensive.

Thanks for any input.

 

[Gaz 1042]

Yes they do pay but as you say it's only a certain amount and can take up to 3months for the factory to process the claim and depending on total cost of repair difference is only a couple of hundred. Not sure what else you would like to know

[E30 325i Rag-Top 2915]

19 hours ago, WarNox said:

I find the concept of "the customer pays for it, BMW reimburses whatever they see fit", a bit of a nonsense as there are no guarantees up front but it is what it is. I would just like to know if other people have been reimbursed for the total cost of the job (parts and labour)?

Consult the Consumer Guarantees Act and take it up with whoever imported the vehicle. Dealer you bought it from should be standing by their product.

Well defined process for issues with cars and getting them fixed, including the tribunal should you need it.