jeffbebe 1559 Report post Posted June 25, 2013 This guy has been very helpful in the past soren@schmiedmann.com. They are on the other side of the world so prompt responses aren't always possible but I've generally had a reply by the next working day. Quote Share this post Link to post Share on other sites
euroriffic 603 Report post Posted June 25, 2013 This guy has been very helpful in the past soren@schmiedmann.com. They are on the other side of the world so prompt responses aren't always possible but I've generally had a reply by the next working day. yes He is very helpful. just got an email today saying part of my order havnt come in stock yet so will be a delay so replied back and got another email about 5-10mins later. also sorry to hear about your bad experience, hopefully they come to the party and send you well wrapped replacements Quote Share this post Link to post Share on other sites
M3_Power 636 Report post Posted June 25, 2013 This guy has been very helpful in the past soren@schmiedmann.com. They are on the other side of the world so prompt responses aren't always possible but I've generally had a reply by the next working day. Appreciate the contact Julian ... apparently Soren isn't dealing with this ... only just got a reply (after 3 emails!!!! Soren has forwarded this onto someone called Lau Pedersen to deal with. The reply email was about as short as it can be with little to no information other than "Thank you for your email, have forwarded this onto our shipping company" - not even an utterance of apology. NOT LOOKING GOOD!! yes He is very helpful. just got an email today saying part of my order havnt come in stock yet so will be a delay so replied back and got another email about 5-10mins later. also sorry to hear about your bad experience, hopefully they come to the party and send you well wrapped replacements As above .... not happy at the moment at all about this and Schmiedmann is going on holiday soon - I highly doubt this will be sorted before then!! Have to honestly say I am having a real sour experience with this company so far!!! Quote Share this post Link to post Share on other sites
Lucan 196 Report post Posted June 25, 2013 Have always used topgaiters, quite happy with all leather and suede boots, if someone's ordering sometime soon I need another set so could combine shipping etc...PM Quote Share this post Link to post Share on other sites
M3_Power 636 Report post Posted June 26, 2013 And the saga continues .... I honestly can't understand how any of you guys have actually had good experiences with Schmiedmann ... I should have stuck with UK retailers - wouldn't have had to deal with any of this bullshit. Quote Share this post Link to post Share on other sites
jeffbebe 1559 Report post Posted June 26, 2013 And the saga continues .... I honestly can't understand how any of you guys have actually had good experiences with Schmiedmann ... I should have stuck with UK retailers - wouldn't have had to deal with any of this bullshit.I wouldn't worry too much about emails being 'short', Tom. Being half-Scandinavian myself I'm pretty familiar with abruptness from the Germanic peoples. It's partly just a cultural difference and partly English as a second language! In my experience they don't usually say much but generally deliver.Feel bad that you've had a crap experience though as I have always been very happy to recommend them. Quote Share this post Link to post Share on other sites
M3_Power 636 Report post Posted June 26, 2013 I wouldn't worry too much about emails being 'short', Tom. Being half-Scandinavian myself I'm pretty familiar with abruptness from the Germanic peoples. It's partly just a cultural difference and partly English as a second language! In my experience they don't usually say much but generally deliver. Feel bad that you've had a crap experience though as I have always been very happy to recommend them. Lol I was about to say it must be a Northern Europe thing!!! I feel like I am emailing and talking to Kimi Raikkonen with the brevity of each communication!! Frustrating!! Quote Share this post Link to post Share on other sites
Tristan 338 Report post Posted June 26, 2013 Have always used topgaiters, quite happy with all leather and suede boots, if someone's ordering sometime soon I need another set so could combine shipping etc...PM If you're in no rush I'll probs be buying something end of July early Aug mate Quote Share this post Link to post Share on other sites
Wom 0 Report post Posted June 28, 2013 I've always had great service from Pelican Parts Detailed and constantly updated tracking, regular updates if there's delays with parts, and generally quick shipping, but shipping can be a bit costly on heavier items. Quote Share this post Link to post Share on other sites
