mybmw not working on japan import

[shahmirchoudhry 0]

mybmw not working on japan import 

it is on a 2017 530e and the error is to change the country to whcih it fails to do so. i dont know why it fails or why it even wants to change contry though the map is nz

[Dogballs 116]

From experience of a UK import:

you will need to set your profile address to an address in Japan, then it will allow you to add the vehicle to the mybmw app. 
 

it will also depend if the modem in your Japan vehicle has a roaming capable sim. - ie it will still connect to the internet via NZs cell network..

it is not possible to change the “country of origin” of the car. 
 

let me know if it works- I’m interested to see if a jap sim will roam..

[shahmirchoudhry 0]

12 hours ago, Dogballs said:

From experience of a UK import:

you will need to set your profile address to an address in Japan, then it will allow you to add the vehicle to the mybmw app. 
 

it will also depend if the modem in your Japan vehicle has a roaming capable sim. - ie it will still connect to the internet via NZs cell network..

it is not possible to change the “country of origin” of the car. 
 

let me know if it works- I’m interested to see if a jap sim will roam..

thanks for the reply. 

So ill try to change my address to japanese adress. IF that works that will be good.  I dont think i have put a sim but maybe you are talking about another sim.

Yes thats what I was saying about changing country error i dont know why it sent that.

 

Edited June 25, 2024 by shahmirchoudhry

[Dogballs 116]

7 hours ago, shahmirchoudhry said:

thanks for the reply. 

So ill try to change my address to japanese adress. IF that works that will be good.  I dont think i have put a sim but maybe you are talking about another sim.

Yes thats what I was saying about changing country error i dont know why it sent that.

 

yeah sorry, It will have a eSIM - not a user changeable SIM card like a cell phone uses..
 

[shahmirchoudhry 0]

18 hours ago, Dogballs said:

yeah sorry, It will have a eSIM - not a user changeable SIM card like a cell phone uses..
 

alright ill probably do it today was busy yeterday so ill update you shortly sorry for the wait

thanks for the information on the sim

[shahmirchoudhry 0]

On 6/26/2024 at 5:05 PM, Dogballs said:

yeah sorry, It will have a eSIM - not a user changeable SIM card like a cell phone uses..
 

Yep it worked thanks alot

Yes the esim is working as it shows the location on my bmw thanks alot

 

[Dogballs 116]

Great to hear it’s working for you. 
Thanks for the update. 

[shahmirchoudhry 0]

thanks alot for all the help

you are very help full

Edited June 30, 2024 by shahmirchoudhry

[PJB 45]

I've just got a m135i - registered on the BMW Jap website and it works !

[bigjimmyb 0]

Hi there. I’ve just bought a Japanese import 225XE. 
 

I can’t add my VIN to the app and customer service says I’ll never be able to. 
 

I’d like to try registering in Japan but not sure how or where to go to do this. 
 

Can anyone help please. 
 

I’m in the UK. 
 

Thanks

[Bimmercrew 0]

On 3/16/2025 at 5:38 AM, bigjimmyb said:

Hi there. I’ve just bought a Japanese import 225XE. 
 

I can’t add my VIN to the app and customer service says I’ll never be able to. 
 

I’d like to try registering in Japan but not sure how or where to go to do this. 
 

Can anyone help please. 
 

I’m in the UK. 
 

Thanks

I just went through this. Had the same issue of not being able to add a Japanese import car to My BMW (the app would say "not able due to technical reason, call customer service" and customer service said it wouldn't work). In your My BMW profile set your country/language to JP - English then the car can be added. Mad... but it worked. 

[M3AN 4038]

Interesting, I have a NZ new M2 Comp and I live in NZ and registered my BMW ID with that address. I could not add my VIN for a "technical reason". Contacted BMW customer service and they said it was a language mismatch between my profile and vehicle so that's also a factor to look at, here are the instructions they sent me that worked:

Quote

Upon reviewing your account ([email protected]), we have confirmed that it is registered under the United Kingdom market. To address the issue, please follow the steps outlined below.
 
To change localisation of the account:

    Log in to the My BMW app
    Tap the profile icon located at the bottom right of the screen
    Tap the gear icon in the top right corner
    Select "Account Data"
    Tap "Localisation"
    Choose "NZ - English" as the preferred localisation
    Save the changes

This adjustment will update your account’s country localisation to New Zealand with English language settings. We recommend you to wait for 24 hours for the changes to reflect. Then, proceed with linking the app to your vehicle by following these steps:

I didn't have to wait 24h, more like 24m.

This may not help at all but it does indicate that there's more to it than country of origin and the vehicle's physical location. Perhaps set everything (including a fake address and language/locale) to the country of origin and you might be able to register it and then change the language back. Seems to align with @Bimmercrew's experience.

This type of DRM is BS, entitlement should follow the physical vehicle.

Edit: I went through this literally last week, so it's current.

Edited April 9 by M3AN