Jaycar - I'm too rough with things...

[deeveus 81]

Ok, so to cut a short story long here goes:

Two weeks ago I purchased THIS - I got it home and it just wouldn't go - so I took it back, they gave me another one, sweet! Got it home & on the first charge (first use) it was going fine but it sounded like it was missing a tooth of one of the cogs by making a clicking sound. So I take it back and they said ok, we'll give you another one, I said no, how about THIS one, I paid them an extra $60 and we all sailed off into the sunset, wrong!

Got the new one home and It went great for a few days, went bloody well until the steering servo gave up, it would go in a straight line but wouldn't turn, there was no damage it just died, so I take it back & they replace it with a new one, right I said, surely this is the end of my issues! Get a new one yesterday, get it home & on the first use I had it in the lounge and ran over one of the kids toys at about 5kph going from the carpet to the lyno, it decides then to blow the driveshaft. So I take it back; Ahh he says, you shouldn't have them inside, I said hang on, you can have it doing cartwheels and doing jumps at 30-40kph but you can't use it inside at 5kph?

I told them the story if what it was doing when it broke and he said, hang on there's two different stories here; you said it was on carpet not linoleum, I said no, it was on carpet and the driveshaft broke on the lino (our kitchen is lino then goes to carpet) - he says is that the story you want to go with as if to say I was bullshitting them. I said look, I don't want a refund (at this stage I was getting pretty f**ked off) I just want something that works, I'm not rough, I certainly haven't used it in the manor portrayed in the YouTube video. He said that he didn't believe me, I said look at it, is there any bloody damage anywhere??? There wasn't!

I said look, give me another car or a part to repair this one, he refused and said we're not confident that you are handling these with care, we refuse a repair/replacement and will give you a refund all the while giving a spiel about their company policy on returns, I said, I'd prefer a working replacement FFS! By that stage I was ready to kill his dog, I was pissed! During this, he was slamming his hand down on the desk stating that I've neglected the machine and that now they are left with the burden of repair/manufacturers replacement. They suggested that because things break under my care that I go and see a specialist hobby shop... that was the last straw. I lost me temper!

I just wanted something that worked, I am not rough on things and I know not to expect excellent quality from a $100 and $160 dollar R/C car but I'd like it work for at least a few months not a few days!

[qube 3570]

Regardless of how "rough" your treatment of the RC was, breaking in one day is unacceptable in any circumstance.

Maybe you were unlucky to get all the dud ones but anyway, best to forget and just try another shop/brand?

[deeveus 81]

Regardless of how "rough" your treatment of the RC was, breaking in one day is unacceptable in any circumstance.

Maybe you were unlucky to get all the dud ones but anyway, best to forget and just try another shop/brand?

I'd be more than prepared to take the hit & source parts for it if I'd accidentally driven it at full speed into a wall or something, but I just didn't it was on slippery lino and doing probably less than 5kph. The two different cars I had were two different brands, the last one (RCTECH) - I have their choppers and I've hit poles with them and fences and they thank you for it.

[qube 3570]

I guess the jay car guys were just as fed up with the whole situation as you.. Seeing as they replaced already a few times it's understandable that they doubt whether it's your mistreatment vs product fault.

Nevertheless, it's just something that doesn't have a good outcome but you got your refund so that's already something. Hope you have better luck finding one that doesn't break in a day

[yng_750 247]

that toy wasnt a land mine by any chance was it?

[*Glenn* 854]

Is that why you change cars all the time ??? you keep breaking them too ??

[dubman 39]

just tell them to refer to the Consumer Guarantee's Act (s 6, 7, 8, 9, 10 & 12) as to why you are upset over their refusal. They can't say sh*t like "you're too rough" especially when it's advertised as a toy that can be used for " drifting, sliding, and throwing up plumes of sand on dusty dirt tracks".

[deeveus 81]

Is that why you change cars all the time ??? you keep breaking them too ??

Haha, no Glenn. That's just because I have the same woman. Gotta have some variation in your life, in my case it can't be wife's so it's cars.

[Etwenty1 45]

... that was the last straw. I lost me temper!

Story was just getting good....and?

[deeveus 81]

Story was just getting good....and?

Well... I was asked to leave if I carried on swearing & raising my voice. Trouble was tho, is the guy behind the counter was yelling as well.. go figure. It was almost as if he knew every button to push.

Just disgusted, ruined the whole day.

Edited August 15, 2013 by The Diesel Guy

[nath 131]

Man that'd really piss me off. I'm not an unreasonable idiot in such situations either, heck- our family business is retail. I know what it's like to behind the counter and that guy has been a real prick to you by the sounds.

[euroriffic 607]

Let's follow him home and beat him with a pillow case with a bar of soap in it....Also was it the long haired geeky guy?

[nath 131]

Also was it the long haired geeky guy?

<Just described every electronics store worker>

[UBH8N 0]

I brought one of these about 2 years ago, and to be honest ive given it complete assholes since ive had it and it is yet to fail me, would fully recommend it.

And it has a real engine!

[euroriffic 607]

<Just described every electronics store worker>

Hmmm, maybe i should of been more specific... Was tall, skinny, pimply, thinks he's the smartest guy in the room... Oh wait...

[Phil-540i 166]

Ok, so to cut a short story long here goes:

Two weeks ago I purchased THIS - I got it home and it just wouldn't go - so I took it back, they gave me another one, sweet! Got it home & on the first charge (first use) it was going fine but it sounded like it was missing a tooth of one of the cogs by making a clicking sound. So I take it back and they said ok, we'll give you another one, I said no, how about THIS one, I paid them an extra $60 and we all sailed off into the sunset, wrong!

Got the new one home and It went great for a few days, went bloody well until the steering servo gave up, it would go in a straight line but wouldn't turn, there was no damage it just died, so I take it back & they replace it with a new one, right I said, surely this is the end of my issues! Get a new one yesterday, get it home & on the first use I had it in the lounge and ran over one of the kids toys at about 5kph going from the carpet to the lyno, it decides then to blow the driveshaft. So I take it back; Ahh he says, you shouldn't have them inside, I said hang on, you can have it doing cartwheels and doing jumps at 30-40kph but you can't use it inside at 5kph?

I told them the story if what it was doing when it broke and he said, hang on there's two different stories here; you said it was on carpet not linoleum, I said no, it was on carpet and the driveshaft broke on the lino (our kitchen is lino then goes to carpet) - he says is that the story you want to go with as if to say I was bullshitting them. I said look, I don't want a refund (at this stage I was getting pretty f**ked off) I just want something that works, I'm not rough, I certainly haven't used it in the manor portrayed in the YouTube video. He said that he didn't believe me, I said look at it, is there any bloody damage anywhere??? There wasn't!

I said look, give me another car or a part to repair this one, he refused and said we're not confident that you are handling these with care, we refuse a repair/replacement and will give you a refund all the while giving a spiel about their company policy on returns, I said, I'd prefer a working replacement FFS! By that stage I was ready to kill his dog, I was pissed! During this, he was slamming his hand down on the desk stating that I've neglected the machine and that now they are left with the burden of repair/manufacturers replacement. They suggested that because things break under my care that I go and see a specialist hobby shop... that was the last straw. I lost me temper!

I just wanted something that worked, I am not rough on things and I know not to expect excellent quality from a $100 and $160 dollar R/C car but I'd like it work for at least a few months not a few days!

Cracks me up...........personally I reckon it would last heaps longer........

if ya weren't being so ROUGH on it...........

Smile - this story on its own is worth what ya paid for it just in giggles value...........

[yng_750 247]

you cant put diesel in it no matter how much it feels right

[5amchris 45]

I guess the jay car guys were just as fed up with the whole situation as you.. Seeing as they replaced already a few times it's understandable that they doubt whether it's your mistreatment vs product fault.

Nevertheless, it's just something that doesn't have a good outcome but you got your refund so that's already something. Hope you have better luck finding one that doesn't break in a day

Didn't really wanna comment but I kinda take his (Jaycar Dude) side, At some point you have to say no and offer the refund and lose the sale because the time fighting over it and having repaired units sitting on the shop floor is a pain in the ass and you can't 100% tell how it's being used/ treated out of your sight.

As per the CGA they should have offered to have the unit sent away and serviced by a tech who could have said if its just a fault or damage (As that's are stores right to do so) and other than that he offered the refund.

I think QUBE has nailed it, Yes the sales person dealt with it pretty badly but I think he did the right thing by not giving you a new unit and refunding the product.

[nipe 1]

I used to work for jaycar chch...can tell you one thing: Jaycar dunedin are umm *insert nasty words* hard to deal with so to say, they interacted with other branches in same manner as they did with you! Regarding the cars, yes you just were very unlucky, we had a thrash display car that has seen some abuse and more and it was alive.

[deeveus 81]

Off to extreme hobbies today to get me a decent toy because I'm so rough on them lol.

No the guy I dealt with was quite a small fella, the 2nd guy I dealt with had breath that smelt like a sewer & Australian accent.

Didn't really wanna comment but I kinda take his (Jaycar Dude) side, At some point you have to say no and offer the refund and lose the sale because the time fighting over it and having repaired units sitting on the shop floor is a pain in the ass and you can't 100% tell how it's being used/ treated out of your sight.

As per the CGA they should have offered to have the unit sent away and serviced by a tech who could have said if its just a fault or damage (As that's are stores right to do so) and other than that he offered the refund.

I think QUBE has nailed it, Yes the sales person dealt with it pretty badly but I think he did the right thing by not giving you a new unit and refunding the product.

Not necessarily, the two types of cars were within the 7 day return period & if you bought something, took it home and didn't work out of the box, you'd be a little annoyed if you took it back for them to say that they have to send it away when they had dozens more in stock.

Edited August 15, 2013 by The Diesel Guy

[qube 3570]

To me it seems like it followed a pretty straight forward procedure.

Purchased, returned, exchanged for different model, returned, refund.

I see 5am's view that Jaycar probably didn't want any more units "destroyed" or "damaged" by you, despite it not being your fault, it is what they probably believed. Hence their decision to refund not replace.

Diesel guy, since you got your money back, get a friend to go buy another unit and see if you have any problems with that one. Then return again if it breaks. Haha..

Anyways it seems like the situation got a bit heated, one thing led to another, and unnecessary words were spoken.

End of story (isn't it?)

[deeveus 81]

Yes mate, I guess not necessarily annoyed at the fact I had to go back several times, but the way I was treated the last time was inexcusable. You'd also think that upon my return with the receipt that they would give me someone else to deal with to avoid further conflict but no...

[qube 3570]

Haha yep. Customer service is a tricky thing. Being in hospitality myself I can't deny that I've had my fair share of outlashes at some.. Usually when they are being unreasonable but sometimes it's my overreacting too. I mean I'm never really proud of it afterwards but in that moment all hell breaks loose. Haha..

Each to their own I guess, you just need to avoid those people instead of confrontation. That would be best I think

[antil33t 90]

The guy with the bad breath and the Australian accent is actually the Manager, David.

He's an interesting fellow, but I only ever go there to buy cable and the odd electrical component. and HID kits which i'm good at blowing up.

[Phil-540i 166]

Umm, hate to point this out, but my people have had a vote, & they reckon one of these things is 'wrong' to know....."The guy with the bad breath and the Australian accent is actually the Manager, David."

As a hint - you need to be standing at least 1m further back.........