Newly purchased 135i running badly - beginning of a saga?

[Eagle 1662]

3 hours ago, B.M.W Ltd said:

They are $600 each from BMW NZ +GST

Crazy given they are poorly designed garbage. FCP euro have a special discount @ 324 NZD. maybe the dealer should order some.  

[Gaz 1060]

1 hour ago, Eagle said:

Crazy given they are poorly designed garbage. FCP euro have a special discount @ 324 NZD. maybe the dealer should order some.  

These will be the newer design which you can't/shouldn't mix and match with the older type rather than the older fault prone ones

[Herbmiester 923]

Perhaps negotiate a 50/50 deal with dealer on new injectors. Then you will have a great car for summer.

 

[SteveArmy90 55]

Sorry for the late reply. The forum doesn't seem to be showing me notifications on my phone. Now that I'm not on my phone, here's a more detailed response.

The dealership Responded to my tribunal application one week and one day into the negotiation window. They gave me the following two options:

6x Second hand ex-Australia with 1 year warranty - $1400

6x New Injectors from A European workshop in Auckland - $3750

 

They stated that since the car is second hand, the fix should be using second hand parts too. What a crock. How would I know what index they are, how many hrs/km's they've done etc etc. Right up into the court process they're still trying to cheap out as hard as they can.

 

My Lawyer said now that they have offered for all six injectors and an option which include new ones, my argument would be significantly reduced for a refund. Upon that advice and considering the fact that the dealership is willing to at least look at a proper fix now, I'm pretty happy to look at repairing it anyway. It has to be the right repair, though.

I wrote back outlining my above concerns, and said that I would not accept second hand injectors. They contacted me really late in the two week negotiation period, so I proposed the following:

 

Quote

I submit a request to the MVDT for more time before the hearing.

The car be transported to [Redacted BMW Dealer in Wellington].

It be scanned and all faults completely Identified.

Any found faults be rectified with new, current issue Genuine BMW Parts.

 

The dealership accepted that an extension would be handy. I applied and was granted an extension until Friday the 19th.

By "Any found faults", it would of course be negotiated. I wouldn't hold them up for anything outside of the original issue like transmission, VANOS, ETC. However, if there is anything else in that fuel system that's wonky, like the HPFP, I will be going them for that, too.

 

If the dealership is committed, they will easily have the car picked up and have a diagnosis/price in 5 days. I got mine in two days from my own workshop. So if they don't do anything by the coming Friday, I'll proceed to a hearing and see what is ruled.

[KwS 2425]

Bump

Did you get a result?

[SteveArmy90 55]

Cheers for the bump @KwS. I got the car back last Monday. I thought I'd drive it for a week before calling it resolved.

TLDR: It was the HPFP, not Injectors. $2300 plus labour and the job is done and the car is going like a champion. 

To continue from my last post. The dealership - INDUSTRY MOTORS TAKANINI - accepted that I send the car to Winger BMW in wellington. They told me I had to Organise my own transport and that they would pay for it. I got back to them the same day with the phone number and the quote for $300. It took them 4 days to pay for the towing, but we got there eventually.

I still had to fight the dealer. I rang Winger BMW to get their version of the story, and they told me that Industry motors had just asked for a quote for six injectors. I rang the dealer and told him that I had clearly asked for the car to be re-diagnosed. He didn't want that to happen because "Every workshop gets a different result. BMW Dealerships staff are just parts fitters who go by what the computer tells them and send things away to specialists to have any work done". He went on to say that he had worked at a BMW Dealership in Auckland for a number of years. Well, what does that say about him then.. ? He was clearly just scared that it was going to cost him more money. It ended up costing him less so that's good. We had a reasonable argument about it on the phone but I didn't budge and in the end, he agreed.

The car went on Thursday, I had it back Friday afternoon. Incredible service and communication from Winger BMW. Was really impressed. As for Industry Motors, what a bunch of Slimeballs. I accept that my workshop got it wrong with the codes, but that doesn't excuse the conduct of Industry motors throughout the time that we thought it was the injectors. They've redeemed themselves a tiny bit by finally fronting up, but not before I had to drag them through the tribunal to get it. Steer clear as much as you can. I have not received an apology from them, or any form of follow up after I got the car back.

Thank you to everyone who helped me along the way. I'll be able to attend some club meets now!

 

 

Edited November 5, 2018 by SteveArmy90

[KwS 2425]

What a bunch of dicks. Im really glad you have finally got a good result, and appear to be sticking with the car ?

[Herbmiester 923]

Glad you have your car back, I did think that it was a bit early for injector failure but hey I'm only an interested observer. HPFP, good to have that done I would say you can enjoy a good summer in the car now. Does go to show that you need a good mechanic; getting the codes wrong was a real red herring. 

 

[SteveArmy90 55]

10 hours ago, Herbmiester said:

Glad you have your car back, I did think that it was a bit early for injector failure but hey I'm only an interested observer. HPFP, good to have that done I would say you can enjoy a good summer in the car now. Does go to show that you need a good mechanic; getting the codes wrong was a real red herring. 

 

Yeah, I thought I was just really unlucky. I actually did quite a lot of research before buying and while a lot goes wrong with the n54, I was expecting trouble to start at around 100k if I was going to have it. Everywhere that I read said hpfp at any time from new, injectors at 50-150000Miles, not km, and wastegates at the higher end of that too. I bought a Mazda MPS at 50k and had to do lots of suspension components and a turbo at 120k which was fine.

[Matth5 471]

HPFP... we all go through that one haha, had mine replaced about a year after getting the car. The part has had so many revisions, hopefully the new one is more reliable. Hopefully you can just enjoy the car now