Why Cant anyone install Automatic gearboxes!

[323e30 0]

So im starting to really get sick of this second hand parts stuff, No one can seem to install an Automatic gearbox successfully and then come back for a cry when it doesnt go..

Why is it so hard to do? Ive never seemed to have a problem but ive have 4 people come back now with broken auto gearboxes!

one time they managed to snap the pump shaft.

another time they managed to damage the seal for the torque and didnt even test drive it before giving the car back to the customer to by the time they were home all the oil had leaked out..

This time they have managed to get a 4hp-22 to only work in 4th gear (e34 m20 bmw)

Its really starting to piss me off.. I mean the gearbox that has screwed up this time was in another bmw DRIVING PERFECT 2 days before being removed and was in the new owners hands within a day and supposedly fitted 2 days later. I had a bad feeling about the two rugged buyers from the start so I told them No warranty unless installed by me or a Qualified mechanic, also wrote this on the receipt and still have them ringing me back bitching and moaning. I could fight it but I have more to loose than these tards..

The person that brought the box had an "ex mechanic" mate install it for them. I bet they reused the old torque .. but how do i prove that.

was considering selling up but Ive managed to find my marbles

Edited January 30, 2010 by 323e30

[oscar90 0]

Don't chuck it in mate, tell the tools to piss off, your a great help to people like myself when we need parts at a good price!

[antil33t 90]

I did this, But it was my own stupid fault so Noone was to blame, replaced the pump for the gearbox and it's been good as gold.

You have to fit the torque convertor PROPERLY otherwise it f**kS the oil pump. (or worse)

the Torque convertor has to be fitted to the gearbox before it's fitted to the motor. it has to go below the bellhousing. I had a mechanic explain it to me ~.~.

I think you need to only give warranty on these autoboxes if you install it yourself. - Yes, it's not fair. but it saves your ass.

Edited January 26, 2010 by antil33t

[pjay 8]

Only give a guarantee if installed by a registered Mechanic?

[Mash 0]

Only give a guarantee if installed by a registered Mechanic?

^ works.

Can you help me with mine, but you do the work...

Needs a new gearbox, its a e30 325i touring 1989 auto

[antil33t 90]

Make sure you fit the torque convertor properly

[Docile 64]

yeah say. no warranty unless they have a receipt from a current registered mechanic which whom installed it. or they have proof that the damage was not cause because of stupid people trying to install it in their garage who think they can do it.

no registered mechanic = no gaurantee.

[_ethrty-Andy_ 2122]

^^ with the quality of mechanics i/family have had to deal with i wouldnt even do that. id gaurentee if it was installed personally only, or at the mechanic you refer to when your too busy as applicable

[Docile 64]

^^ with the quality of mechanics i/family have had to deal with i wouldnt even do that. id gaurentee if it was installed personally only, or at the mechanic you refer to when your too busy as applicable

well just remember a business would lose customers without any slack on the leash. gotta give and take. not everyone can dish out more hundies for a top quality AAA+ mechanic.

if oil leaks appear due to bad installation and causes seizure of the transmission. it is not the suppliers fault but that of the mechanic. bring it to him.

Edited January 26, 2010 by Docile

[Nobimmer 694]

No matter what you do and no matter what industry you are in, you are always going to get muppets that will blame the gear an not themselves.

Tell them to get f**ked, I know you have some big friends if it gets that far.

[323e30 0]

Tell them to get f**ked, I know you have some big friends if it gets that far.

Il'd love to but these people have less to loose than me and ild rather not have wanna be thugs hanging around

I always offer a guarantee when Ive installed the box myself and its not expensive either compared to alot of other places. But these people have installed the boxes themselves and dont understand about flushing the cooling systems and replacing torque so they go and run the old gearboxes contaminated oil strait into the good gearbox and next thing you know it your fault and they want the refund and the abusive phone calls start.

The money and refunds dont bother me so much its just no fun dealing with these people and there crap backyard mechanics.

[DRTDVL 0]

welcome to dealing with the public...

your going to get it no matter what industry your in.

IT = LOTS of complaints (best one i've heard... it was noisy so i removed all the fans and now it won't turn on, i want a new pc)

Marketing = lots of complaints (quality of work, didn't print properly, etc...)

Hospo = god the complaints when i worked at sky city... endless... the bed was uncomfortable i want a discount. (yes we even had i didn't like the porn i want a refund... sir you watched all six over the 5 days you where here... yes i was trying to find a good one... but you paid for one 3 times... i couldn't remember if it was any good, and no it was crap. i want a refund...)

everybody wants everything for free... or as cheap as possible, they will go out of their way to get it cheaper also, usually costing more in money and time than doing it properly or paying full price.

Edited January 26, 2010 by DRTDVL

[*Glenn* 854]

Your experiencing the same as everyone else in business Mike. You will learn from this. Try guaging the people you are dealing with a little more. It also depends on what you are selling them as well. I quite offen will not do things for people because I choose not to, for many reasons, exposure to risk being one of them.

The problem with Autos is that most people can swing spanners, but it doesn't mean they know what they are doing. Fitting a 2nd hand auto requires certain things to be done.

The transmission must be exactly the same as what is coming out of the car by serial number/part number

Drain torque convertor and replace pump seal.

Remove pan, check for contamination and foreign matter

Replace wiring harness plug seals while pan is off

Replace (new) trans filter, clean and refit pan with new gasket

Replace selector seals

Refit torque convertor and make sure all drives, including oil pump drive are engaged properly and the torque convertor is fitting into the bell housing in the correct position

Flush oil cooler and oil cooler lines. We use 5 litres of white spirits and a fuel injection fuel pump for at least an hour

Use the correct oil for the type of trans and refill it to manufacturers instructions

I would also get them to sign a discaimant. If its not done by a professional and they cant produce an invoice that the above has been done.. there is NO GUARANTEE or WARRANTY Most dismantlers do this these days with different items that they sell.

I get the impression from your comments, your not too happy at the moment ?

Sit back and reflect.....

Where do you want to be in the market field ?

Catering for older cars or newer cars ? = different type of clientelle

Do you have the capital to make changes ?

Edited January 26, 2010 by *Glenn*

[Greg111 13]

Don't chuck it in mate, tell the tools to piss off, your a great help to people like myself when we need parts at a good price!

No matter what you do and no matter what industry you are in, you are always going to get muppets that will blame the gear an not themselves.

Tell them to get f**ked, I know you have some big friends if it gets that far.

You can't tell your customers to f**k off, treat them like that and soon enough you won't have any.

[Shady 0]

Im affraid, in business, the customers are always right (my boss ALWAYS told me that when I worked at Caltex - I'd get iritated with the bulls--t then he'd say that). Even if they are retards - you gotta listen to them blah blah blah. But as Glenn said, write a form they gotta sign & then that will cover your back.

[323e30 0]

I would also get them to sign a discaimant. If its not done by a professional and they cant produce an invoice that the above has been done.. there is NO GUARANTEE or WARRANTY Most dismantlers do this these days with different items that they sell.

On the receipt I wrote "Have advised customer that if not installed by Synthe ltd or a Qualified mechanic then there will be no guarantees" Actually went as far as to say if you aren't happy with this then dont take this box.

Writing this is and saying this not enough for some people though and the money the box is worth is nothing compared to the workshop they can throw bricks etc at.

The last year with the recession it was hard to sell new parts which is what I prefer to do and it was very easy to get wrecks and to sell used parts. I think now I will go back to Importing, 100% mail order and my profession Electrical engineering.

Bmw wrecking isnt all bad i just want Cars to be a hobby again.

Theres still 2 full shipping containers of parts if anyone wants any or all of it, I just wont be buying anymore stock.

[Docile 64]

dont lose your business over a few customers. just make sure you got your back covered with guarantee exemptions.. if they still come back say.. hey it was not a dodgy part and the damage was done by misuse / dodgy installation. so its not covered by warranty.

[sp8s 1]

Here is one experience of mine.

Sold an engine to a guy because he had blown his. Later found out how he did it. V8's dont like 8000 RPM's

Loaded engine onto his trailer and waved goodbye.

4 hours later he was back on my doorstep saying engine was a dud. Now I know this was a good engine because I had been using it.

Thought hello this guy is trying it on with me.

Checked engine number and found it to be different to the one I had sold.

I told him this and he was adamant this was the same engine.

Asked to see receipt I gave him and (haha) pointed out on the receipt I had written the engine number of the engine I had sold him.

Offered to call the Police if he wanted to take this any further.

He drove off rather quickly after that.

The point: Cover your ass when dealing with people no matter how honest and trust worthy they seen/look.

[Docile 64]

or you could do hidden inscribing on the parts you sell.

you would not believe how much people will go through to save money. my uncle tells me all sorts of story about his shop in asia. on how people buy parts from him and 2 days later says its broke. turns out the customer had swapped parts from the broken one to the one they bought and claiming it was broken and want a refund.

[Driftit 1948]

Sometimes it takes experiences like Mike has received to realise you don't enjoy the business your in. It has obviously made him sit back and have a go over.

Pretty sure he would not just dump the business because of a few muppets. They are just part of the problem of which he no longer enjoys.

[oscar90 0]

I ment tell them to piss off nicely and diplomaticly, not outright piss/f*ck off sorry Greg, though people would get what I meant!... I deal with people all day also, there are ways of being politely grumpy etc lol

End of the day Mikes offering good serivce at a good price if people don't like it they can leave it. They take it because its a good price, then go about the cheap way of putting it in = their problem, not Mikes

[Docile 64]

the problem is some people who are already getting it cheap wants it cheaper. they always want more discount

[dirtydoogle 383]

To be honest mate I would just state that you do not give a warranty unless the gearbox is installed it by a reccomended mechanic.

[bmw_tonci 0]

To be honest mate I would just state that you do not give a warranty unless the gearbox is installed it by a reccomended mechanic.

i think he has tried that. but hes worried that these 'thugs' are threatening to damage his workshop if he doesnt refund. extorsion of a sort

[oscar90 0]

You Auckland members need to have a camp out! light a bon-fire, have some drinks, cheap security and a good night haha! keep the thugs away