Allanw 1051 Report post Posted September 7, 2015 Spoke to the boss about the job, he agreed it was not up to scratch. Turns out one of the guys went on holiday part way through the job and it was finished by someone else... presumably with less skill. Car is going back in next week.... Zzzzzzzzz Result - glad it went well! so far anyway. Quote Share this post Link to post Share on other sites
Michael. 2312 Report post Posted September 8, 2015 (edited) ^ We shall see Allan. Meanwhile just found MORE stuff ups! Found part of the door card speaker has been damaged from being pried off, breaking the screw holes and glue filled in them to fix it, but it means the screws can't on in properly, no wonder it sat loose. Water sheilding plastic not refitted and then a HUGE hole near the edge of the door was roughly cut to get access to fix a door latch issue, most bizarre thing I've ever seen. WTF are these clowns up to, they're sure going to get an earful next week. Edited September 8, 2015 by Michael. Quote Share this post Link to post Share on other sites
kulgan 1042 Report post Posted September 8, 2015 Spoke to the boss about the job, he agreed it was not up to scratch. Turns out one of the guys went on holiday part way through the job and it was finished by someone else... presumably with less skill. Car is going back in next week.... Zzzzzzzzz Awesome. Hope it turns out as you would exect this time. Post up some pics when you get it back. Quote Share this post Link to post Share on other sites
Michael. 2312 Report post Posted September 8, 2015 Thanks Dave, wont be keeping my hopes up with the work done so far, but I will continue until I am satisfied. Big lesson learned once again. It's sad what happens when you trust someones outfit and they fail to deliver. Quote Share this post Link to post Share on other sites
kulgan 1042 Report post Posted September 8, 2015 I had a similar experiance about 8 years ago except I payed about $4000 for a panel and paint on a 280z Fairlady. I even supplied replacement panels(guards and doors)and had new Sills made that needed to be put on. When I got the car back it didn't look right. Wavey looking panels where it should have been straight. My Father and I started pulling it down. Not one panel had been replaced. Everything was loaded with bodyfiller including the Sills. Went back and the shop was closed for good. He'd done a runner with my good body panels and my money. The 280z is still sitting in the shed full of rust. I keep telling myself that I'll do it one day. I've even bought another opne for spare parts. One day I'll get a "round-tuit". Quote Share this post Link to post Share on other sites
B.M.W Ltd 950 Report post Posted September 8, 2015 Was this repairer a recommendation from some one on here Michael ?? PM me or phone if you like Quote Share this post Link to post Share on other sites
qube 3568 Report post Posted September 8, 2015 i dont think i would take it back there. I would take try to get a refund and take it somewhere else even if it costs a bit more.. 1 Quote Share this post Link to post Share on other sites
Michael. 2312 Report post Posted September 8, 2015 Id never start another job there that's for sure. But under the situation they should be making right their wrongs, at least the main ones, at no cost to me. Clearly they have just palmed this job off to their limited skill workers or apprentices. Now they need to get their skilled guys on it to sort it once & for all. I won't be letting up until I'm satisfied. 1 Quote Share this post Link to post Share on other sites
qube 3568 Report post Posted September 8, 2015 Clearly they have just palmed this job off to their limited skill workers or apprentices. Now they need to get their skilled guys on it to sort it once & for all. Shouldnt all the ""limited skill workers or apprentices" be working under full supervision to ensure this kind of mess up doesnt happen? Seeing the work through properly once is way better, quicker, cheaper than fixing mistakes. Also is this kind of skill gap normal for these kinds of businesses? So if they get a BMW they will give it to the higher up skilled guy but if its a 1990s toyota it goes straight to the noob? Do they charge less for noobs fixing it compared to a skilled pro like the case with specialist hair salons for example where they have junior stylists and senior stylists? 1 Quote Share this post Link to post Share on other sites
hotwire 352 Report post Posted September 8, 2015 So did you also inform the boss of the managers offhand remarks / response to you? 1 Quote Share this post Link to post Share on other sites
Andre3000 55 Report post Posted September 8, 2015 Spoke to the boss about the job, he agreed it was not up to scratch. Turns out one of the guys went on holiday part way through the job and it was finished by someone else... presumably with less skill. Car is going back in next week.... Zzzzzzzzz Good on the owner for agreeing to take it back. Make sure you provide them with copies of the problems you have with the finished product so everyone involved is very clear of what is needed to be done to remedy it, maybe leave a copy in the car and give one to the boss. I speak from experience that when clear instructions aren't given or problems not properly recorded it makes solving issues very difficult for a tech who never spoke to the customer. Quote Share this post Link to post Share on other sites
Andre3000 55 Report post Posted September 8, 2015 If anyone ever needs a competent panel shop look up Wayne Scott Panel in New Lynn. I am beyond impressed with their attitude, work ethic and results. 1 Quote Share this post Link to post Share on other sites
Michael. 2312 Report post Posted September 11, 2015 Cars going back in on Monday to get the main issue of the door panel fixed, as you can see the differences are pretty significant Quote Share this post Link to post Share on other sites
Michael. 2312 Report post Posted September 21, 2015 Finally was able to bring the car back to the shop and speak with the owner to show him the car. He was pretty pissed off to see some of the work done, while a reserved older guy he was not impressed at all. As it turns out part of the repair was done by someone they have since sacked! Argh. The following will be done to sort the main issues: > I've supplied them a replacement guard so he has agreed to repaint it. > The random holes in the bumper to the side of the no. plate will be painted to hide them > The RHS pin stripe will be redone to the correct height > The front fender pin strip on both sides will be finished between the headlights and wheel. > The hole in the door panel inside skin will be tided up and painted to stop it rusting. 3 Quote Share this post Link to post Share on other sites
qube 3568 Report post Posted September 22, 2015 Sounds like the best possible outcome for what is basically a nightmare of a situation. Well done and good work getting it sorted. No one in their right mind would see this kind of work and think its okay. 2 Quote Share this post Link to post Share on other sites
Michael. 2312 Report post Posted October 20, 2015 Finally got the car back after the shop having it for another week. MUCH better. Three main issues sorted. They even gave the car a decent valet. I can sleep at night now. All I need to do is a bit of minor adjusting and fit the lower trim panel off the old guard. 7 Quote Share this post Link to post Share on other sites
Rubix 434 Report post Posted October 20, 2015 Excellent, looks like it should have the first time. 2 Quote Share this post Link to post Share on other sites
zero 1160 Report post Posted October 20, 2015 The measure of a tradey is how they respond to these problems. By owning the mistakes, remedying them, and going the extra mile (valet) shows they were genuine. Of course it should never have been done so poorly in the first place, but some tradies would have taken the money and told you to f**k off. I'm glad it worked out for you. 5 Quote Share this post Link to post Share on other sites
Michael. 2312 Report post Posted October 20, 2015 Agreed, he said he gave one of the guys a kick up the pants for doing what he did on the car. The boss is a good guy, just busy and has his eye on 1000s other things so it's his workshop manager that let him down. He said today "it wasn't to my kind of acceptable standard" 3 Quote Share this post Link to post Share on other sites
hotwire 352 Report post Posted October 20, 2015 Great result. Credit to him for acknowledging up & fixing. Initial outcome may well have been outside of his observation. 1 Quote Share this post Link to post Share on other sites
Olaf 3236 Report post Posted October 28, 2015 Agreed, he said he gave one of the guys a kick up the pants for doing what he did on the car. The boss is a good guy, just busy and has his eye on 1000s other things so it's his workshop manager that let him down. He said today "it wasn't to my kind of acceptable standard" yes. although one wonders why he did not QA the original job before it went out, and kick his worker up the arse and get it remedied before the job was "signed off" in the first place. still, good outcomes, and cheerfully remedied - excellent. 1 Quote Share this post Link to post Share on other sites
