100%, complaint is already underway. I'll never use UPS again. Parcel update, it scanned as arriving in the Aramex Wellington depot this morning, so that took 7 days to get from Auckland to Wellington Do you think I could go down there and pick it up? I've got a mental image of them having such a backlog they wouldn't even be able to find it if I asked them to.
By contrast, a package I thought was coming from a NZ company came out of China using DHL. It was picked up on 2 December in China and delivered to my door today. Very happy with that!