haha.... this is just insane.
i recently had a bad experience also.
was using vodafone internet in our new home that my friend had brought with him when he came to live with us. (we moved in together so we cancelled our broadband and transferred his over)
months later he left and i called vodafone to transfer the account from his to my name. cannnot be done over the phone and they said they will send me a form via email.
obviously that never came, after 3 phone calls. so went into a branch grabbed 2 forms (just incase)
and filled one out emailed it to them. called them right after asking them if they got it and will be processing it. yes they say, it will take 3 working days.
3 working days later i called back and asked them if its been done and when will i be getting a confirmation email. they ask me what am i talking about? lol..
i literally gave up and just paid my friend and he continued to pay for the bill for another 2 or 3 months.
then we had to change as he switched his mobile phone plan from vodafone to telecom/spark ($10 discount no longer applies) so i needed to transfer the broadband so i could connect with my vodafone plan.
after another couple of phone calls it was finally done.. or so i thought.
the next month i get a bill for $130 for some crazy ancient broadband plan that i had never even heard of before, with a data cap of 80gb instead of the unlimited i was always using which was only $89 this whole time.
it literally took another 2 months to get this rectified and just this month i got a bill for some kind of part monthly charge of the old plan (that i never wanted or asked for) and dont even talk about the paper statements fee. also charging me for late payments fee when they didnt even send me an invoice the previous month.
i just yelled at the poor lady who kept telling me the chargers were all correct, and told her she is wrong and i would like to speak to a senior accounts manager or similar otherwise i will quit all vodafone contracts in my family (we have 3 mobile plans, home broadband and business broadband and phone) to move to spark.
they reversed all charges and credited me for it... all good? nope. the account username which i asked to be changed 3 months ago is still the old one that my friend had set up. im not even going to bother trying to get that changed..
