lemusa 86 Report post Posted October 29, 2020 I'm trying to book in for the airbag recall. I believe it's been sorted by previous owner however I got a letter. Anyway I can't get past the service selection page on the website. It just sits there loading in a frozen like state. I've tried multiple browsers. Anyone else had this issue? Guess I'll have to call them... Quote Share this post Link to post Share on other sites
gjm 3258 Report post Posted October 29, 2020 Call them. The personal touch is almost always a good thing. Quote Share this post Link to post Share on other sites
polley 916 Report post Posted October 29, 2020 Booked mine maybe 2 years ago. Never heard back from them ( other than an automated email saying someone will get in contact with me). Just got another letter last week.. javent bothered trying to sort it. Quote Share this post Link to post Share on other sites
Blackie 510 Report post Posted October 29, 2020 I went round in circles for ages. There was some quirk with their website i eventually figured out, but I forget what it was. Never heard from them. Quote Share this post Link to post Share on other sites
lemusa 86 Report post Posted October 29, 2020 Wow that's not the response I was expecting. I assumed BMW service would be top notch. The Ranger had a recall on an undertray not long after I got it and Team Hutchison Ford contacted me within days of receiving the letter to let me know that parts were still being manufactured and they would call me once available. A while after they rang me to book it in and offered me a range of dates which varied from a few days to a few weeks out depending on whether I needed a courtesy car or not. In the end I chose a date that coincided with the service window and killed two birds. Couldn't of been easier. Quote Share this post Link to post Share on other sites
gjm 3258 Report post Posted October 29, 2020 7 hours ago, lemusa said: Wow that's not the response I was expecting. I assumed BMW service would be top notch. Not had a problem with the service! I always give them a call, and things proceed the way you describe. 1 Quote Share this post Link to post Share on other sites
MD335 12 Report post Posted October 29, 2020 Had similar issues and ended up in email discussions with BMW NZ who were really interested in trying to get the website issue sorted. Yeah right! They put me in touch with my local dealer who told me they didn’t have parts available just then and that they would be in touch as soon as they did. This was for the airbag recall. 18 months later I get another letter from BMW about another different recall. This time I phoned the dealer. They didn’t have parts for the airbag recall at that point but could do the other. I lost the plot a little. I got booked in within 2 weeks and it’s now sorted. I would say phone the local dealer and don’t be fobbed off. Quote Share this post Link to post Share on other sites
Olaf 3317 Report post Posted October 29, 2020 BMW owner starts forum thread rather than telephoning local service department. ? 2 Quote Share this post Link to post Share on other sites
lemusa 86 Report post Posted October 29, 2020 32 minutes ago, Olaf said: BMW owner starts forum thread rather than telephoning local service department. ? Yes I'm a mad man. Posting a general discussion thread about a BMW recall, in a general discussion board, on a BMW orientated forum ? Dealer isn't open at 8pm... 3 Quote Share this post Link to post Share on other sites
Sammo 2544 Report post Posted October 29, 2020 Weird - earlier this year I got half way through an online form and didn't complete it. They called me on the Monday and got me booked in - service was exceptional IMO. Quote Share this post Link to post Share on other sites
lord_jagganath 421 Report post Posted October 29, 2020 I don't blame them for the web system being the way it is, the amount of spam that goes to the system will overwhelm a lot of screening systems and legitimate requests do end up in the bin,. my web request did end up in a similar manner, only to get an email 2 weeks later. Calling up or emailing the dealership directly would be the way to go, responses are prompt and people are good. Quote Share this post Link to post Share on other sites
Driftit 2078 Report post Posted October 29, 2020 I'm still waiting for a part to arrive for my recall. A part that you can buy from ANY BMW parts website around the world. I can't wait to be mucked around by BMW Wellington again. I think it has been around 4 or so months now. Bet they charged BMW for it though. Quote Share this post Link to post Share on other sites
balancerider 758 Report post Posted October 30, 2020 @Driftit my story is exactly the same - even down to having my car in the workshop all morning to tell me that they didn't have the part and didn't know when it would be in. Quote Share this post Link to post Share on other sites
Driftit 2078 Report post Posted October 30, 2020 They have to be ripping BMW off. Doubling up on what they can bill for. Quote Share this post Link to post Share on other sites
Gaz 1060 Report post Posted October 30, 2020 Not possible with the way any warranty system works, they get just as annoyed with lack of parts as anyone 2 Quote Share this post Link to post Share on other sites
