Foreword - This isn't supposed to be a bash on S&S, simply my experience with them. So far the issue has not been resolved after 4 weeks.
Basically had some dimwitted fool try and break into my car, unfortunately for them they forgot the E32 had special death trap features such as doors you can't unlock from the inside.. even if you've crashed & the car is filling with water. Rear passanger quarter window smashed, nothing taken & the repair is free under insurance. Great!
Book car in online with Smith & Smith, they say they can fit the part in less than 3x days. Pretty stocked as the BMW dealer quoted 3x weeks and over $400 for the part to be brought in from Germany. Drop the car off & all is well. They say to pick the car up at 3:30.
Arrive at 3:30, sit in waiting room until 4:45, staff are friendly and inform me they are still fitting the glass properly.
4:45 - Technician is very polite and informs me that the car's fixed as best he can but he can't quite get the seal to sit flush, if I have any issues he suggest I bring it back and they'll fix it under warranty. Look at the car.. windows look weird, seal not laying flush, inside the car there's a 8mm gap between the window and the frame (not visible from outside) and the black ceramic is a thick strip, instead of the normal doted "fade" on the other side. Door card not properly installed, still partly hanging off (it's a pain to put on and the clips at the top have come off. I could fix it in 30 mins but I don't want to accept liability for any damage to the door) Technician repeats I should bring the car back if I'm not happy - I'm not happy at all because the job is rubbish and they fitted the wrong part, window is from an E38 not an E32 so of course it doesn't fit properly.
Next week Monday I email S&S - No response, Thursday I ring them. Polite and speedy service, they say to go into the Wellington Branch tomorrow.
Friday - visit store, staff are very nice as usual, say they'll fix it and call me back soon with a date to come in, I'm okay with it as at least my car is secure for now and not leaking (much)
A week later - no call back, ring S&S AGAIN and they say they'll call.. to date. No call. Tomorrow I plan on going in and demaning a few answes
TL:DR - Smith & Smith are useless as hell, botch car repair and won't return enquiries. On the plus side, they are friendly.
What to do now short of constantly going back and forth? I fell the original tech was left in a tough spot after the wrong glass was supplied he'd have started to put it in and probably only realised too late that it was wrong. The staff have been super helpful when I've talked to them but the lack of communication has *really* annoyed me, it shouldn't take this long to at least inform me of a timeline to get the new part fitted. Overall I don't feel like I'd go back there to be honest as I'm not confident in their service, I made sure I supplied them with the correct 7 series model (E32) and stressed that it was an '89 in the notes. Easy to botch a part for a bimmer if you're not proficient but I'm sick to death of having to call them up every week and get nowhere!
Anyone else had a good or bad experience with S&S? Just thought I'd write this as a heads up and to see if anyone had any suggestions for me.